Terms of Sales
These general conditions of sale will govern the contractual relationship between you (hereinafter “the buyer”) and Alianzas Comerciales ALCOEM, SL (hereinafter “ALCOEM”).
Any question, complaint or correspondence relating to ALCOEM or these General Terms and Conditions of Sale should be addressed to: firstname.lastname@example.org
1.1. These General Conditions of Sale govern the purchase and shipment of products offered by ALCOEM. These will be supplemented by other information provided by ALCOEM on the website.
1.2. The purchase of ALCOEM products by the user implies full and unreserved acceptance by the user of each of the Conditions of Use and General Conditions of Sale that ALCOEM publishes each time the user accesses the site.
1.3. Orders placed with ALCOEM will be governed by the General Conditions of Sale applicable on the date the order is placed.
2.1. The photographs relating to the products contained on the site attempt to provide truthful information about them, although in some cases there may be slight variations from the actual product. In all cases, you must take into account the information contained in the product description.
2.2. The validity of product offers will depend on available stocks. When ALCOEM receives the validation of the order from the Purchaser, it will check the availability of the products ordered.
2.3. In the event of temporary unavailability of the product, ALCOEM reserves the right to provide the Purchaser with information on replacement products, of equal or greater quality and value, that the Purchaser may order. If you do not wish to order the suggested substitutes, the order will be canceled and any amount paid will be refunded.
2.4. In the event of order cancellation, a cancellation email will be sent to the Buyer.
2.5. Temporary unavailability or final exhaustion of stocks of a product subject to an order, will have no effect on the processing and delivery of the rest of the order.
3.1. Placing an order implies acceptance of these General Conditions of Sale, as well as the prices of the products and items available for sale on www.toptopcan.com.
3.2. The information contained in these General Conditions of Sale and the details contained in www.toptopcan.com constitute an offer to sell. There will be no contract between the User and ALCOEM concerning any product as long as your order has not been expressly accepted by ALCOEM. If your request is not accepted and charges have already been made on your account, the amount will be fully refunded.
3.3. Only the products listed in the shipping confirmation will be the subject of the contract. ALCOEM will not be required to provide the Purchaser with any product that could have been ordered until the shipment thereof is confirmed by means of a “Dispatch Confirmation”.
3.4. To place the order, the buyer can:
Register on www.toptopcan.com by filling out the corresponding data forms, which will allow him, on the one hand, to place subsequent orders without having to complete again the forms before placing the order, and secondly, to track all orders.
Place one or more orders on www.toptopcan.com without having to register.
3.5. The processing of the order will take place in four stages:
Add to cart;
Confirm the order.
3.6. To place an order, you must follow the procedure described and click on “Confirm order”. The buyer will receive an e-mail acknowledging receipt of his order (“Order Confirmation”). Receipt of this email does not mean that your order has been accepted, as it constitutes an offer that the Buyer makes to ALCOEM to purchase one or more products. All orders are subject to acceptance by ALCOEM, of which the Buyer will be informed by e-mail confirming that the product is being shipped (“Shipment Confirmation”). The purchase contract for a product between the Purchaser and ALCOEM will only be formalized when the Dispatch Confirmation is sent by ALCOEM.
3.7. The Purchaser registered with ALCOEM, will be able to check the status of his order – being processed, prepared, sent, delivered – by accessing to the Customer Area by identifying himself with his email and password.
3.8. If, for whatever reason, ALCOEM could not process the order after sending the “Order Confirmation”, the Buyer will be informed and the order will be canceled with a full refund of the amount paid.
4.1. Cash on delivery. The Purchaser may make payment of the remainder by payment in cash upon receipt of the order.
4.2. ALCOEM will remain the owner of the product until full payment has been made. ALCOEM reserves the right to refuse to make a delivery or to confirm the order of the Buyer who has not fully or partially paid a previous order or with whom there is an ongoing dispute.
4.3. The price of each product will be stated at any time on www.toptopcan.com, except in the event of an obvious error in the indication thereof. ALCOEM always tries to ensure that all prices quoted are correct. If ALCOEM finds an error in the price of one of the products appearing on the Buyer’s order, the Buyer will be informed well in advance and may choose to reconfirm his order at the correct price or to cancel it. If ALCOEM does not manage to contact the Purchaser, the order will be considered cancelled and the sums paid will be fully refunded and without deduction of costs.
4.4. ALCOEM will not be obligated to supply the buyer with a product at the incorrect lower price (even after sending the shipping confirmation to the buyer) if the pricing error is obvious and unambiguous and could have been reasonably recognized by the buyer as an incorrect price.
4.5. Prices may vary at any time, but except as set out above, possible variations will not affect orders for which a shipping confirmation has already been sent.
5.1. Order shipments are made to Spain and delivery times are 2 to 3 working days if it is a standard product and 7 to 10 days if it is a personalized product. with logo, photo or name. For orders for which the delivery address is outside Spanish territory, the Buyer must consult ALCOEM to confirm the delivery time.
5.2. ALCOEM will process the shipment within 24 to 48 hours of receipt by the Buyer of the “Order Confirmation” email, except weekends and holidays, orders for which will be processed from the following working day. .
5.3. Shipments are made by our own means of transport for orders to the Community of Madrid and through a courier / courier agency for orders in Spain and outside Spain.
6.1. Shipments will have an additional cost of € 6.05 incl. Tax, as “Postage”.
6.2. Shipments to Spain will be free for orders of an amount equal to or greater than € 60 including tax. For orders to the Community of Madrid, shipments will be free, regardless of their amount. For other international destinations, you can contact us by sending an email to email@example.com.
6.3. Shipping costs for returns or exchanges, in accordance with the provisions of clauses 11 and 12, will be borne by ALCOEM.
7.1. For cases where it is applicable, purchases made through ALCOEM are subject to the provisions of Spanish Royal Decree 1/2007, of November 16th, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, Law 7/1996, of January 15, on the Regulation of Retail Trade and other legislation on the consumer’s right of withdrawal for contracts concluded online.
7.2. The customer will have a period of 14 (fourteen) calendar days from the date of receipt of the order to exercise his right of withdrawal from the purchase made, having to contact ALCOEM for this purpose at the email address firstname.lastname@example.org , and comply with the instructions provided for this purpose.
7.3. The Buyer, in accordance with the provisions of consumer regulations in force, cannot exercise his right of withdrawal on products made to their specifications or clearly personalized with their logo, photo or name.
8.1. When placing the order, the Buyer must indicate the place where he wishes to receive his order. Orders will be delivered to the address provided by the Purchaser when placing the order. In the absence of the Buyer, a delivery notice will be left. ALCOEM will not be responsible for the delivery of a package to the wrong address, if this error results from the indications provided by the Buyer when placing the order.
8.2. For each order, the Buyer will be charged a price for the shipping costs. Said costs, envisaged in the sixth clause, will be indicated before the moment of the confirmation of the order and the payment and will vary according to the country of delivery and the quantity of products ordered.
8.3. Without prejudice to what is established in the second clause relating to the availability of products, and except in cases of force majeure or fortuitous event beyond the control of ALCOEM, the orders will be delivered to the Buyer under the conditions indicated in the fifth clause.
8.4. If, for any reason whatsoever, ALCOEM could not meet the delivery deadline, the Buyer would be informed of this circumstance and would have the possibility to proceed with the purchase by setting a new delivery date or to cancel the order. with full refund of the amount paid.
8.5. If after two attempts it is not possible to deliver the order to the address indicated, ALCOEM will try to find a safe place to drop it off. Likewise, a notice will be left indicating where the order is located and how it will be collected. If the Purchaser foresees that he will not be at the place of delivery of the order on the date and time agreed, it is advisable to contact ALCOEM to organize the delivery at another date and time.
9.1. ALCOEM is not responsible for delays in the delivery of orders linked to events of force majeure, in particular cases of total or partial strikes by transport services.
9.2. The risk of loss or deterioration of the goods sent by ALCOEM will be passed on to the Buyer when he or a third party designated by him, other than the carrier, has taken physical possession.
9.3. ALCOEM is not responsible for any inconvenience or damage linked to the use of the Internet network which is totally independent of ALCOEM.
9.4. ALCOEM’s liability for any product purchased on its website will be strictly limited to the purchase price of said product.
9.5. Within the framework of what the legislation in force allows, and without prejudice to the fact that in these General Conditions of Sale the contrary can be established in certain cases, ALCOEM declines all responsibility for the following losses, whatever their origin:
• loss of business;
• loss of profits or loss of contracts;
• loss of income or sales;
• loss of anticipated savings;
• loss of management or office hours
• loss of data by the customer.
9.6. All descriptions of products, information and materials that appear on www.toptopcan.com are provided as correct and without warranty, expressed or implied, therein. To the extent permitted by law, all warranties are excluded, except those which cannot be legitimately excluded from consumers and users. The provisions of this clause will not affect your rights as a consumer and user, nor your right to withdraw from the contract.
10.1. In the event of a defective product, ALCOEM will, if necessary, replace or lower the price or terminate the contract; these procedures will have no cost for the Purchaser. The buyer must notify this by e-mail to email@example.com. Likewise, he must provide the invoice number and the detail of the defect.
10.2. ALCOEM is responsible for any lack of conformity which manifests itself within two years from delivery. The buyer must inform ALCOEM of the lack of conformity within two months of becoming aware of it.
11.1. If the buyer is not satisfied with the order, he has a period of seven (7) working days from the date of receipt thereof to proceed with his return.
11.2. Before proceeding with the return of the product, the Purchaser must send an e-mail to firstname.lastname@example.org so that it is authorized, processed and instructed how to make the return. Otherwise, the product will not be accepted and will be returned to its origin.
11.3. If the Buyer wishes to return the product, it must be in perfect condition and in its original packaging.
11.4. No return of personalized items will be accepted except for a justified manufacturing error.
11.5. Once ALCOEM has received the goods in its warehouses and the previous conditions are verified, the return of the product will be accepted and the amount will be refunded to the indicated account number or to the bank card or PayPal account through which the payment was made. been carried out.
11.6. In this case, the return costs will be borne by ALCOEM.
12.1. The Buyer may modify his order within 14 (fourteen) calendar days after receipt, with the exception of products personalized with his logo, photo or name, provided that he contacts ALCOEM beforehand at the address email@example.com.
12.2. If the Buyer wishes to return the product, it must be in perfect condition and in its original packaging.
12.3. Once ALCOEM has received merchandise in its warehouses, the exchange of the product will be accepted and the requested product will be shipped. If the amount due to the difference in the exchange rate is greater, this amount will be paid by the means of payment accepted under these conditions. In the event that the price difference of the two items is in favor of the Buyer, the amount will be returned to the indicated account number or to the card or PayPal account through which the payment was made.
12.4. The shipping costs of the change will be borne by the Buyer.
13.1. By using www.toptopcan.com, the Buyer accepts that the majority of communications with ALCOEM will be electronic. ALCOEM will contact the purchaser by e-mail or information will be provided through notices on the website. For contractual purposes, the Buyer undertakes to use this electronic means of communication and acknowledges that all contracts, notifications and other communications that ALCOEM transmits to him electronically, comply with the legal requirements to be in writing. This condition will not affect your legal rights.
13.2. All communications and notifications made will be considered effective for all purposes when made through email that the buyer may have provided. The Purchaser undertakes to keep ALCOEM informed of changes in personal data and in the latter’s e-mail address that the manager has in order to inform him of events that he deems appropriate. The Buyer expressly acknowledges that these data have been provided by him and are completely true.
13.3. ALCOEM can send commercial or promotional offers on products or services. In accordance with the legislation in force, ALCOEM has adopted the technical and organizational measures necessary to guarantee the Purchaser the possibility of revoking his consent to receive said commercial or promotional offers on request by e-mail to firstname.lastname@example.org.
14.1. These general conditions of sale will be governed and interpreted in each of its extremes in accordance with Spanish law.
14.2. The Buyer, expressly waiving any other jurisdiction that may correspond, submits, except in cases where the law provides otherwise, to the jurisdiction and competence of the Courts and Tribunals of Madrid (Spain) for the resolution of any dispute. that could arise on the interpretation, application and compliance with these conditions, as well as on claims that may arise from any use of this website.
14.3. In the event that the Buyer purchases as a consumer, nothing in this clause will affect the rights recognized as such by the legislation in force.
14.4. ALCOEM, in accordance with current consumer regulations, recommends that the Purchaser submit any controversy to the Consumer Arbitration Council at his home, whose procedure will be adapted to the principles of hearing, contradiction, equality between the parties and gratuity.
Alianzas Comerciales ALCOEM, S.L.
+ 34 610 72 08 66